Let's Reframe Co-production
The SJP Inclusive Care Framework
This Tree diagram illustrates the inclusion framework. The roots represent leadership, culture and communication. The trunk represents service delivery. The branches represent engagement, co-production, workforce development, reasonable adjustments and continuous improvement. All elements working together to provide an ethos of embedded inclusion. See the Free Resources page to download this image.
Communication Code
Getting our communication right is key in driving down complaints and improving relationships with service users and other services - If we agree to actively listen, record accurately and ensure we are handing over well and learning from feedback -see the Free Resources page to download your free pdf version of the communication code