Come along with me on the Inclusive Journey
What is the SJP Inclusive Journey?
This framework sits at the heart of my consultancy. To ensure I'm getting the message out there in its entirety in my articles; I apply the framework. All my tools and assessments have the journey in the core to hold myself accountable and to continuously improve.
assess your organisation against the inlcusive journey
USING THE INCLUSIVE TOOLKIT
TAKE AROUND TEN MINUTES TO COMPLETE THE ONLINE ASSESSMENT
The purpose of this questionnaire is to understand how this service is doing in terms of the people they serve. Does it serve everyone equally? Where are there areas that could be improved? And what can be celebrated?
This is not just about taken these 9 steps are you're magically inclusive. Inclusion is a continuous journey. Real inclusion is not about asking people to fit our services. It is about designing services that evolve with people’s needs.
What are the 9 principles of the Inclusive Journey?
- Find me - How well can people find your organisation and understand what your service does?
- Contact me - How innovative are you in making it easy for people to contact you?
- Help me get there - Have you considered the whole journey, of physically accessing your service? Can you bring the service to them?
- Welcome me - What's your environment like? Is it welcoming, accessible and sensory friendly and well labelled?
- Understand me - This is fundamental in providing a successful service - how have you taken time actively listen to what matters to people using (potentially not approaching your organisation)?
- Communicate with me - Communication really is the key! and so important that preferred methods of communication are captured and followed and that we have interpreters on standby, well planned and information presented in different formats.
- Support me - We need to adjust the service, not the person, the more reasonable adjustments we put in place from the beginning; the less onus is placed on a person to have to ask for a basic right of access.
- Follow-up with me - Keeping people in the loop is vital for managing relationships and ensuring continued engagement.
- Learn from me - everyone is different with their own triggers and motivations in life and we need to continue to learn from and in turn develop our services for the better.
Come along on the Inclusive Journey
Complete the Inclusive Journey with SJP
My partner asked me where do we draw the line with inclusion? And my answer was - "We don't. Inclusion is a continuous process. The more feedback we get from people, the more we improve. There is no end point.
Take around 10 minutes to Complete the journey and evaluate your service and take people with you.
Your view may differ greatly to that of a service user?
Think about getting a diverse range of answers from as many different cultural backgrounds, of different abilities, varying levels of staff to gauge their viewpoint too.
Don't worry help is on hand
I will gladly help with any queries in carrying out his survey! Email sarah@sjpinclusivecare.com should you need any help or assistance.
Feedback is vital!
What ever your answers maybe, embrace them as valuable learning and scope for improvement.